Frequently Asked Questions About Promotional Products

We pride ourselves and are committed to outstanding customer service.  Since our inception in 1987,  it is our policy to treat our customers the way we would like to be treated. Your business is extremely valuable to us and without you, we would not be in business.

We are here to serve you with quality products, the best pricing and quick delivery.  Our team has 100 years of combined experience and we take great pride in all our work.

All orders are monitored very closely during printing and production.   As your order is being custom printed, it is imperative that you help us by confirming all the information and details are correct prior to production.

Our Guarantee

We guarantee that your order will be received personalized exactly as you requested.  If you are not completely satisfied with any of our products,  please contact our customer service department within 10 days of the receipt of your order. Your concerns are important - please email us: 

Customer Privacy

Privacy is a very important issue. We understand your need for privacy and adhere to strict privacy policies when it comes to our client information. At no time shall we distribute your e-mail or personal information to another business or mailing list.

1. Why choose Printing & Promotional Products by Hilltop?
We have been in business since 1987 and can offer you OUTSTANDING Customer Service, Competitive Pricing, Quick Delivery and Full In House Graphics so you will know exactly what your imprint will look like before your items are printed.

2. What is a Screen Set Up Charge?
Most items require a custom plate or screen in order for us to imprint your products. A plate or screen is required for each colour that is printed. Usually these screens are a one time cost and in most circumstances, can be used again if there are no changes required.

3. Is there a charge for Shipping & Handling?
All orders are shipped F.O.B. from the manufacturer. Usually due to the volume of goods shipped, we can usually offer you the most economical shipping. However, should you wish to use your own shipping account, please advise the shipping company and your account number.

4. Can I see what my artwork will look like before printing?
Yes, we provide a complimentary fax or email proof to the actual imprinted size proof prior to production of your order.

5. What does 5% +/- ( over and under mean )?
Due to the manufacturing process and quality production standards, there can be over runs and occasionally under runs. Industry standards allow 5% over and under. We bill you only for the actual quantity shipped. If you wish to receive the exact quantity, there is a surcharge for this service. Please inquire with your customer service representative.